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Getting Started with susurate.com: Quick Onboarding & Troubleshooting Guide

Joining susurate.com should be seamless. However, if you’ve been added to initiatives or have funders requiring specific data, there are a few quick checks to ensure you get started smoothly.

 

1. Confirm Your Email Address

  • Double-check your email address when signing up — make sure it’s correct and avoid switching between different addresses.

  • You can add additional users or team members later, but your main login should always use your own email.

  • A code will be sent to your email each time you log in. Allow up to 1 minute for it to arrive.

 

2. Add Your First Initiative

  • Start by adding your own initiative.

  • In the prompt, be as detailed as possible — mention any frameworks, standards, or regulations you report on. This helps generate better indicators.

  • Important: Edit your indicators before moving to the next step — titles, descriptions, and units. Once you click Next, they cannot be changed due to our data integrity policy and alignment with global reporting standards.

 

3. Complete Your First Report

  • After confirming your indicators, click Next to create your first report.

  • We recommend completing it right away.

  • If you ever need new indicators, create a new initiative and start reporting there.

  • Want to remove an initiative? Contact us and we’ll archive it for you.

 

4. Reporting on Other Initiatives

  • If you’re added to another initiative, you’ll receive a monthly email for each one.

  • The email contains direct links for quick data capture.

  • Check the initiative title before entering data. Make sure you’re reporting for the correct period.

 

5. Adjusting Reporting Periods

  • Your own initiatives start 3 months back by default.

    1. Go to Initiatives

    2. Select your initiative

    3. Click the top-right red box to adjust the start date and reporting frequency.

      To change this:

  • For initiatives you didn’t create, you can’t set the date. You may need to fill in all outstanding periods.

  • If you have no data for a period, click Nothing to Report and explain why.

Screenshot 2025-08-12 at 11.52.06

 

6. Adding Team Members

  • Under the Stakeholders tab, add team members to help with reporting.

  • They will receive the same reminder emails as you.

 

 

 

7. Need Help?

If you have questions, suggestions, or ideas, reach out — we’d love to hear from you.