Privacy Policy
Last Updated: 20th December 2024
Introduction
Susurate, a product of Social Collective Ltd (“We”, “Us”, “Our”), is committed to protecting your privacy and ensuring that your Personal Information is processed responsibly. This Privacy Policy outlines how we collect, use, share, and protect information obtained through our platform, Susurate. By using our services, you agree to the practices described in this policy.
For inquiries or concerns, please contact us at: hello@susurate.com
Information We Collect
We collect Personal Information to provide, enhance, and secure our services. This includes but is not limited to:
• Personal Identification Information: Name, email address, phone number, organization details, and other contact information.
• Usage Data: Interaction with our platform, including log-in details, usage statistics, and activity logs.
• Marketing and Analytics Data: Preferences, behaviors, and interactions with emails or marketing campaigns.
• Form Responses: Data submitted via integrations such as Jotform.
How We Use Your Information
Your information is used to:
1. Provide and improve our services, including data collection, reporting, and management tools.
2. Facilitate impact reporting and ESG initiatives.
3. Conduct marketing and analytics to understand user preferences and optimize services.
4. Ensure security and prevent unauthorized access to the platform.
5. Comply with legal obligations and enforce our Terms of Use.
Third-Party Data Sharing
We may share your information with trusted third parties to deliver our services effectively. These include:
• OpenAI: For processing and enhancing user interaction and data insights through AI-based solutions.
• Hotspot: To optimize marketing campaigns and analytics.
• Jotform: For managing and processing user-submitted forms and responses.
• Amazon Web Services (AWS): For secure data storage and hosting.
All third-party providers are bound by their respective privacy and data protection policies, and we ensure their compliance with applicable laws.
Data Hosting and Security
Your data is securely hosted on Amazon Web Services (AWS) servers, employing industry-standard security measures, including encryption, firewalls, and access controls. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the following rights concerning your Personal Information:
• Access: Request details of your data that we process.
• Correction: Request corrections to inaccuracies in your data.
• Deletion: Request the deletion of your data, subject to legal and contractual obligations.
• Data Portability: Request transfer of your data to another platform.
• Objection: Object to the processing of your data for marketing or analytics purposes.
To exercise these rights, contact us at: privacy@susurate.com
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your user experience and analyze usage patterns. You may manage cookie preferences through your browser settings. However, disabling cookies may impact platform functionality.
Retention of Data
We retain Personal Information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law or contractual obligation.
Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our platform or email. Continued use of our services following an update constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
• Email: hello@susurate.com
• Physical Address: 35 Carstens Street, Cape Town, South Africa
• Website: www.susurate.com